Customer Testimonials

Review Contents:

Bought 3 bikes from Brookfield Indian Motorcycle, great deals great Dealership…Brookfield Indian Motorcycle really knows how to throw a fantastic Holiday Party. Lots of fun, food and friends. Thank you for the invite.

Reviewer Name:

Sherri B.

Review Date:

December 2018.

<li class="review">Bought 3 bikes from Brookfield Indian Motorcycle, great deals great Dealership…Brookfield Indian Motorcycle really knows how to throw a fantastic Holiday Party. Lots of fun, food and friends. Thank you for the invite. Sherri B. December 2018. <div class="stars"></div></li>;,;<li class="review">I just wanted to say how wonderful it was meeting you and everyone at the demo day event. My wife and I were very impressed with the dealership and team you have there and can see why you’re having such success in such a short time. We wish you were closer to our home so we could spend more time there. We are still trying to figure out which version of the Chieftain Dark Horse that we will be buying, but will be in contact with Jack when we narrow it down. We wish you all a very successful season and look forward to working with you guys on our purchase. Dino S. October 2018. <div class="stars"></div></li>;,;<li class="review">The staff @ this establishment is phenomenal. I purchased a 2017 Springfield last month & these people make you feel like family. I came from NY & they responded to every inquiry I had. My friends have now purchased bikes there. We couldn’t trailer my new bike home because it wouldn’t fit on trailer, so what do they do? Deliver it to my doorstep with a bow on it the same day @ 4:00. We go back just to hang out with the great staff. Look forward to a great riding season. Eddie P. August 2018. <div class="stars"></div></li>;,;<li class="review">Best Dealership you can possibly ask for! Very professional and kind staff. Just bought my first motorcycle from this place and couldn't be happier with the outcome. Besides getting a beautiful Indian motorcycle, everyone there was so nice which made the experience SO MUCH BETTER. I dealt with Dave and Jack the most over the phone and in person and they were always so helpful! Never felt any pressure from anyone there, or them trying to sell a bike or merchandise quickly. I had a ton of questions about riding/ and motorcycles in general and everyone took their time with me to explain. Prior to this discovery I had gone to other dealerships but this ranks amongst the top! Really are a handful of people who are responsible for this! Rob and Eric also a pleasure to deal with in person! And for the venue itself, it will not disappoint - spacious with a big showroom, clean, and pretty much anything you are looking for you will find here! Thank you Indian Motorcycle Brookfield! Sharif A. June 2018. <div class="stars"></div></li>;,;<li class="review">This is one of the nicest Motorcycle dealerships I have ever been to. The family that owns this makes you feel like you are part of their family. The staff is very knowledgeable and professional. The store is spacious and filled with beautiful motorcycles. Dave and Jack in sales go above and beyond to make sure you get an awesome bike at a great price. I am a customer for life!! Check them out before you buy anywhere else. I promise you won’t be disappointed!!!!! Debbie P. May 2018. <div class="stars"></div></li>;,;<li class="review">Great dealer. Can’t go wrong going to buy something from them. I didn’t get an Indian but would have loved to if I could have...and some day I will...and it will be with them. They have all kinds of bikes...head over and see for yourself...just ask for Eric. He will get you the best deal he can to make everyone happy at the end of the day. Michael K. April 2018. <div class="stars"></div></li>;,;<li class="review">The one-on-one “Personal Service” you get at Brookfield Indian Motorcycle is unmatched! Being a first time rider, they walked me thru the entire process and answered every question I had. The entire Team was very helpful. Awesome Motorcycles - Awesome Dealership! John R. April 2018. <div class="stars"></div></li>;,;<li class="review">As always.... Brookfield Indian raising the bar of excellence. Expert Sales staff, Top shelf Service Center/Parts and Customer Care that is second to none. J Smith. March 2018. <div class="stars"></div></li>;,;<li class="review">I have had the privilege of working with the owner. They have been extremely helpful with my questions. Eric and Amanda have answered my needs, and their follow-thru and follow up on my requests has been like no other. I would recommend their business and working relationship to all I know...doing business with them Rocks!!!!!!!! Leslie B February 2018. <div class="stars"></div></li>;,;<li class="review">Great place. No pressures. Nice folks. Tony D. January 2018. <div class="stars"></div></li>;,;<li class="review">From the first time I walked into your dealership for the purchase of my new bike to the many times I just stopped in to see what was new... I am always greeted with a friendly, professional staff!! Great Job! You earned your #1 Rating. Rocco P. January 2018. <div class="stars"></div></li>;,;<li class="review">I stopped in there last year with my Scoot. Got treated like royalty. Congrads!!! Chester L. January 2018. <div class="stars"></div></li>;,;<li class="review">Really Really Like this dealership and the people. They love motorcycles, are genuine enthusiasts and are great to talk with. If I buy an INDIAN MOTORCYCLE you can be assured it will be at this dealership in Brookfield, Connecticut.Congratulations. You all Definitely deserve it (Ranking #1 in the country for 2018). Such a Great Family, we always feel so welcome. Very Happy for your Success. Jim G. January 2018. <div class="stars"></div></li>;,;<li class="review">Congratulations. You all Definitely deserve it (Ranking #1 in the country for 2018). Such a Great Family, we always feel so welcome. Very Happy for your Success. George D. January 2018. <div class="stars"></div></li>;,;<li class="review">This place is special. Have not been to a dealership in a long time where people go out of there way to make you happy. Every staff member from the service manager to the owner make you feel like family. From the time i started calling & emailing about my Springfield they have been on point like no other dealership. We drive over an hour all the time just to hang out @ the dealership with these people. Phenomenal service, professionalism, courtesy & honesty you will find. The staff @ this establishment is phenomenal. I purchased a 2017 Springfield last month & these people make you feel like family. I came from NY & they responded to every inquiry I had. My friends have now purchased bikes there. We couldn’t trailer my new bike home because it wouldn’t fit on trailer; so what do they do? Deliver it to my door step with a bow on it the same day @ 4:00. Look forward to a great riding season with the Brookfield family. You will not be disappointed.5 Eddie P. January 2018. <div class="stars"></div></li>;,;<li class="review">Family owned. Awesome staff. Beautiful show room. 1st class service from beginning to end!!!! Adrianna D. December 2017. <div class="stars"></div></li>;,;<li class="review">The showroom is huge with plenty of space to experience each motorcycle not all crowded together like some motorcycle dealers. They also offer riding gear and apparel & chrome parts and pieces. The service department is excellent. I mean they really go above and beyond they go the extra mile. I brought my 2016 Indian Springfield in for routine service and she left out of there running even better then when she went in. Their attention to detail is impeccable. They went over every inch of that bike with a fine-tooth comb and greased and lubed every little spot. They even stayed open late and waited for my wife to come pick me up so I wouldn't have to sit outside. This dealership is really top-notch. Heath and Jen D. October 2017. <div class="stars"></li></div>;,;<li class="review">Was there last Saturday. Great people, Great dealership. Stop by, you won't be disappointed. I'm going back and most likely trade in a Harley for a Big Indian. These new Indians are that nice! Jim G. October 2017. <div class="stars"></li></div>;,;<li class="review">Para los amantes de motos...gente muy amable. [For motorcycle lovers ... very nice people.] Nelly DM. October 2017. <div class="stars"></li></div>;,;<li class="review">I Visited Brookfield Indian Motorcycles For The First Time Yesterday And Was So Impressed! Robert, Sheri & The Entire Brookfield Indian Team Were So Informational & Friendly During My Showroom Tour. The Facility Is Gorgeous And The Indian Brand Is Top Of The Line! Stop By And Visit Them If You Haven't Yet! Mary K. S. October 2017. <div class="stars"></li></div>;,;<li class="review">Can't say enough about the folks at Brookfield Indian Motorcycle. There are salespeople who push a product they want you to buy because that's their job, and then there are people who happen to sell a product that they're enthusiastic about and think you would be too. I'm happy to say, in my first experience visiting BIM, I found genuine great human beings in Chelsea, Patti, Robert, Eric and the rest of the staff. They treat you like VIP/old friends as soon as you walk in the door. These folks let the Indian brand speak for itself without being pushy in any way, show the confidence in their product, and take time investing in their customers regardless of status. They're just good people who love their work, radiating good vibes and happiness without even trying. That goes a long way in my book. I can assure you, when the time is right, I won't go anywhere else for my bike but BIM. Cheryl B. September 2017. <div class="stars"></li></div>;,;<li class="review">Some of the best motorcycles in the industry, coupled with the knowledge, know how and staff to provide the best sales and service experience possible. Even if you don't ride, it's a great place to stop by and see these amazing motorcycles in a top notch facility. Chad N. September 2017. <div class="stars"></li></div>;,;<li class="review">This an outstanding showroom and operation. You can't believe the number of bikes, repair area, clothing for sale, and customer amenities. Best of all is the family focus. Just got to see this place! Mark G. September 2017. <div class="stars"></li></div>;,;<li class="review">This dealership is incredible. Lisa G. September 2017. <div class="stars"></li></div>;,;<li class="review">Awesome place and great staff. Really wanted to check out a Dark Horse so I headed on over toward the end of July. Due to my work schedule I ended up getting there just before they closed. Got a warm welcome and to my delight a test ride! Eric went over the bike in detail and what I'd be looking at for cost and so on well beyond their closing time. Over the next month Greg helped me get everything how I wanted it and answered any and every question I could think of. Picked up the bike mid August and could not be happier! Had some work done on the bike as well and it is perfect. Thank you again! Brandon B. September 2017. <div class="stars"></li></div>;,;<li class="review">Best staff I've ever had the pleasure of meeting. When you're with Indian, you're treated like family there. These guys get everything right. I'd walk through their doors and pay what I would for a bike just for them being as great as they are. The bikes they make are like the staff; overwhelmingly fantastic. Jon S. August 2017. <div class="stars"></li></div>;,;<li class="review">I met one of you guys, perhaps the owner, (riding a blue Indian) last Friday while I was riding my motorcycle up Route 7 heading towards the Unadilla motocross race. You are a very nice motorcyclist, enthusiast, dealer, very friendly and you invited me up to take a look at your place, and I will one day, thanks. By the way I had a great ride up to Unadilla, and a fabulous time. Lon P. August 2017. <div class="stars"></li></div>;,;<li class="review">We love dealing with Brookfield Indian Motorcycle. Was there a few times before I purchased the bike. Always ready to answer my questions with a good positive vibe. Bought it from them no problems love the bike and love stopping in to hang with them. Joined the IMRG Brookfield Great group of guys and gals. Buy it you'll love it. Chris D. August 2017. <div class="stars"></li></div>;,;<li class="review">We wanted to take a moment to say thanks once again. Pam had her first ride on her Scout...(matching mandatory helmet and all) and she's loving life. We took an amazing Indian Brunch ride and cannot express how gracious (grateful) we are for having Brookfield Indian Motorcycle....as part of our family. José S. August 2017. <div class="stars"></li></div>;,;<li class="review">“Thank you” very much for the recent letter welcoming me to the “Indian” family. I would like to say that my entire experience with you, Eric, and the staff of BIM has been a total pleasure. Thanks again! Ron W. August 2017. <div class="stars"></li></div>;,;<li class="review">Great bikes, great people. Their staff is very enthusiastic, and since they have opened they have immersed themselves into becoming an integral part of the community. I had the pleasure of hosting a chamber of commerce event at their facility, and I can tell you that you won't find a nicer group of people than the folks at Brookfield Indian Motorcycle. Now, if I could just get my wife to agree that we really need an Indian Chief Vintage in Hemlock Green and Cream, and maybe the new Bobber Scout, too, my life would then be complete. Paul I. July 2017. <div class="stars"></li></div>;,;<li class="review">Great people to deal with. Great experience with all the employees I dealt with and I would recommend this dealership to anyone interested in an Indian motorcycle. Wayne H. June 2017. <div class="stars"></li></div>;,;<li class="review">If you don't go here you're going to regret it, amazing service, knowledgeable and professional staff. Tarik L. June 2017. <div class="stars"></li></div>;,;<li class="review">Hi guys! I wanted to put out a huge thank you to Rob and Greg of Brookfield Indian. Both of you worked with me to try to get my Harley going today at the Terryville Fairgrounds. Ultimately, I had to get a trailer and carry it home (its a Harley... Need I say more?). You guys provided not only your tools and time, but patience and humor to make a difficult situation bearable and in the rain no less. While I have no plans for a new bike at this time, when I do, It will be an Indian. If they run half as good as the compassion of the dealership, it will just about float on air! Thank you again! AJ B. June 2017. <div class="stars"></li></div><li class="review">We stopped yesterday for their spring open house, the owner Rob was great, took time to answer all our questions, didn't make me feel like any question was silly. Beautiful show room, and the newest addition to the staff Indiana Jones aka Indie was adorable. We'll definitely be back! Mary M. May 2017. <div class="stars"></li></div>;,;<li class="review">After taking delivery of our 2017 Springfield...my absolutely dream ride.....and Eric made the HP trickery happen....ask him to give your Indian a bit of ‘tude)...I decided on the ultimate surprise birthday present. With the entire staff in on it....we pulled off an epic surprise (my wife’s first bike), that we will always treasure. Her new Scout was breathtaking and we now consider the entire staff/dealership family. So gracious....Brookfield Indian Motorcycle.... allowed this epic moment to happen. Jose S. May 2017. <div class="stars"></li></div>;,;<li class="review">Very Professional, low pressure, attentive and knowledgeable group of people, in an absolutely wonderful and amazing environment!! They go above and beyond expectations! Can't say enough great about Robert and his team! Go there and Browse. Kenny G. May 2017. <div class="stars"></li></div>;,;<li class="review">Great staff and the nicest showroom I have ever seen. Stop by and take a look. Lance G. April 2017. <div class="stars"></li></div>;,;<li class="review">Clean, friendly, comfortable place for anyone who loves motorcycles. Patrick M. April 2017. <div class="stars"></li></div>;,;<li class="review">We currently own a CVO HD and drove by to check the new digs. To my pleasant surprise I was welcomed by a very, very hospitable staff. Patty, her son Eric and Johnny were a delight… They gave me a tour and had great casual conversations and zero pressure sales tactics. I originally came to see a used HD and when looking at the Indian bikes in person I was amazed by the quality build and design. I test drove the Indian Chief Dark Horse and was impressed with nimble feel (it’s a heavy bike after all), torque, sound of the Thunder Stroke 111 and aggressive no BS looks. If anyone is thinking about the Indian brand I highly recommend visiting in person to see these beauties in the flesh. They are stunning and you will be welcomed by an amazing staff! Jaime Z. April 2017. <div class="stars"></li></div>;,;<li class="review">Love this place- great staff and great people.... we came in yesterday and purchased a '17 Roadmaster and had an awesome experience. We love this place. Thanks Guys! James N. March 2017. <div class="stars"></li></div>;,;<li class="review">Wonderful experience each of the three times we visited the store. Walked out after the third visit with my 2017 Roadmaster. Eric took great care of Tracey and I. One of the best buying experiences I have had in my 30 years of buying motorcycles. Took the extra time to review all my crazy questions. Made sure I had everything I needed/wanted by the time I left. Pure professionalism. Great experience from one salesperson to another. Can't wait to pick up the bike when its all ready next week. All I need is some 60 degree plus days. Brian B. March 2017. <div class="stars"></li></div>;,;<li class="review">Got my Indian Chieftain last night dropped off by Ryan . Thanks to everyone at Brookfield Indian. For making it a pleasure able experience... Tom R. December 2016. <div class="stars"></li></div>;,;<li class="review">Great shop...manager was super friendly and helpful. Great place to stop in. Beautiful bikes and artwork all around. Amazing doggie Mascot. Definitely would recommend this place to friends. Amelia A. November 2016. <div class="stars"></li></div>;,;<li class="review">Loved it! Very interesting and exciting. I wish I would have the experience of riding one or at least ride in the back. One of my kick the bucket list. Fascinating!!! Lourdes M. November 2016. <div class="stars"></li></div>;,;<li class="review">What a beautiful facility!! My boyfriend has a Harley, but was very impressed by your motorcycles!! We had a nice time and will come back!! Karen C. October 2016. <div class="stars"></li></div>;,;<li class="review">Very nice group of people. They make you feel right at home. Jim N. October 2016. <div class="stars"></li></div>;,;<li class="review">Had a great time at Brookfield Indian Summer Bike Show today with Don Clady. Took home a little prize for top 7 in show. Met the owner. Great guy. Looking forward to doing business with them for a long time. They really seem customer service oriented. Dealership only 2 mos. old. Stop by and say hello. John R. October 2016. <div class="stars"></li></div>;,;<li class="review">Bought a 2017 Indian Chief Vintage. Super experience, they treat you like family although we bought it before they actually opened...in the parking lot. Was and has been a great experience. Check them out and ask for Jim the sales manager. The owner, Robert is a great guy too, could not do enough to make the experience a pleasure. Eric in the Service department gave us all the info we needed and Sherri in finance helped us close the deal with minimum drama. Wish we could buy another bike from them but one at a time... Paula K. September 2016. <div class="stars"></li></div>;,;<li class="review">We were impressed with the family ownership yesterday, at their grand opening. Chelsea (Daughter) introduced herself and made us feel welcome. They still have some growing to do but, we suspect theri customer base will grow along with them. David F. September 2016. <div class="stars"></li></div>;,;<li class="review">I was out for a Saturday afternoon cruise on my HD and drove past a Indian banner on the side of the road. Made a u-turn and pulled into and up to the parking lot. Was welcomed in to see the show room by the owners, shown around, met the mascot and met the family. Seems like they are planning a business the old fashioned way. Great customer service. Good luck. Lou L. September 2016. <div class="stars"></li></div>;,;<li class="review">Beautiful showroom friendly staff. Welcomed me to come to the grand opening celebration. Margaret S. September 2016. <div class="stars"></li></div>;,;<li class="review">I visited the new Brookfield Indian store on Federal Road last weekend and was very impressed with the facility. Big and beautiful. Not your typical showroom. The staff was knowledgeable, courteous and really friendly. The real stars, however, are the bikes. They're big, beautiful and show well. So much, in fact, that I ended up purchasing a 2017 Chief Vintage and couldn't be happier. Thanks to Jim,Eric, Sherri, Susan and the rest of the staff. Take a ride to see 'em. You'll be glad you did. Fred W. September 2016. <div class="stars"></li></div>;,;<li class="review">I am excited about this new dealership opening up near me. I was fortunate to stop by there today on a whim not thinking they would be open. They were having an open house of sorts. Beautiful bikes and very friendly folks. The place looks fantastic and comes with some neat perks. Definitely telling everyone I know about it. Only giving it 4 stars because they are still setting up. I am confident that it will be bumping up to 5 in short order. If you love motorcycles like I do, stop in and check it out. Richard P. September 2016. <div class="stars"></li></div>;,;</div>